In today’s rapidly changing business environment, adapting to new processes and strategies to stay ahead of rivals is critical. The "Service Cloud for Construction" mini-series is designed to provide attendees with real-world examples of how a unique Construction Solution can transform and expand your business. In this session, we will feature a customer success story and our Practice Director as they talk about how to automate the business process and capture the customer journey. The session will give attendees ample opportunity for Q&A and networking.
Using Oracle Service Cloud To Deliver A Modern Buyer Experience
Buyers of commercial and vacation homes are increasingly making their decisions from afar. Often they select and purchase a unit without ever physically visiting the property. Oracle’s Service Cloud can be configured to create a modern customer experience to enable buyers and sellers to transact purchases virtually.
Join us as we discuss how our unique Construction Solution enables sellers to allow buyers to visualize the property and purchase options all from the comfort of their home or office. We will demonstrate how Service Cloud was transformed to handle the end-to-end process from interest to unit selection to document finalization and visualization of the construction and customization process.
Â
Â
With this solution learn how to:
• Manage the lead to customer process
• Get 360-degree visualization of the property and amenities
• Transact all purchasing activities on-line
• Have full visibility of the construction and customization process on-line
As Chief Executive Officer of SoftClouds, a global IT Services company, Balaji (Bala) Ramachandran provides strategic direction for all SoftClouds business units, including CRM, Business Intelligence, Cloud Services and Enterprise Mobility. Bala founded SoftClouds in 2005 and has over two decades of experience in the information technology industry and engineering field. His responsibilities include strategic planning and analysis critical to enhancing SoftClouds long-term competitiveness and driving growth.
Â
Prior to founding SoftClouds, Bala successfully founded, grew and sold eRiva Systems Inc., an offshore based IT Services company. Before eRiva, Bala spent 10+ years with various consulting companies, during which time he led the e-business, and customer relationship management practices and implemented enterprise solutions to several Fortune 100 companies.
Mahesh Jeyakumar has been in the Industry for over 12 years and leads the Oracle Service Cloud Practice & CX Projects Delivery Team at SoftClouds.
Mahesh has extensive experience with the CRM/ CX enterprise and cloud applications. Mahesh has a deep understanding of CRM/CX platforms and their use in various business environments.
At SoftClouds, Mahesh has worked on multiple technologies like Siebel CRM, Oracle CRM-On-Demand, Salesforce.com, Jive, Eloqua, Oracle Service Cloud, and Oracle Knowledge. He has been involved in technical and presales, giving him broad experience across SoftClouds Services, Products and Work Culture.